At Yellow Panther we dare to think differently. We create state of the art products which push boundaries and inspire users.
Our expert team of designers and developers build immersive, beautiful and streamlined digital products.
Yellow Panther is an award-winning creative digital studio that builds bespoke products using content and technology to connect people. Our IP is unparalleled.
We have a presence in Manchester, Royal Leamington Spa, and Ahmedabad. Our field of play is sport, eCommerce, and B2B working with rights holders, federations, clubs, major brands, and SMEs.
You'll be joining a small, close-knit company who work with Tier 1 clients to realise their vision and deliver game- changing products to market on a global scale.
Each project is driven by a dedicated, cross-functional team of PM/Design/UI/UX/Development experts who collaborate closely with our clients and stakeholders to deliver benchmark quality digital products and solutions.
As a Digital Project Manager, you will join the Project Management Team and report to the Head of Projects. You’ll lead the delivery of high-quality digital projects, ensuring client needs are met while upholding the agency’s standards of excellence. You will be a champion of product and project management and strategy for each of our clients.
Please apply via hello@yellowpanther.co.uk with the subject ‘Senior Client Partner’, your CV and a short cover letter.
Yellow Panther is an equal opportunities employer.
We are looking for an ambitious UX Designer to be a part the UX function at Yellow Panther. This new role will sit alongside Yellow Panther’s UI/UX team and will report to the Head of Strategy and UI/UX Team Lead.
The ideal candidate will have a passion for understanding user needs and creating intuitive, delightful digital experiences. This role involves close collaboration with the Head of Strategy, project managers, developers, and other stakeholders to design user-friendly product interfaces for both new business and ongoing projects.
Please apply via hello@yellowpanther.co.uk with the subject ‘Senior Client Partner’, your CV and a short cover letter.
Yellow Panther is an equal opportunities employer.
We are looking for an ambitious Senior Client Partner to spearhead the Client Services function at Yellow Panther. This new role will sit alongside Yellow Panther’s Projects team and will report to the Head of Projects and the Yellow Panther management team.
In this role, you will ultimately be responsible for driving value for our clients in everything we do, including demonstrating results from the work we produce, and gauging ongoing satisfaction in our partnership. This evidenced in the longevity of our relationships, increased annual spend, and seeing clients supporting us through introductions to other departments and contacts, due to utmost trust in our delivery. You’ll work hard to increase Yellow Panther’s industry reputation across several touchpoints and will work seamlessly to promote the Yellow Panther brand and its values both internally and to the broader industry.
The core of the role is actively outward facing, and you’ll be confident communicating with senior business leaders via multiple channels. You will know each touchpoint our clients have with Yellow Panther, and clients will be impressed by every point along their journey. Working with the Head of Projects and the wider team, you will help to own and implement new Client Service processes across the business.
Regular (face-to-face preferred) meetings with your client – focusing on building a natural relationship, and an organic partnership with our clients.
Track client ‘health’ based on relationships, opportunities and results.
Enable cross-selling and up-selling of other Yellow Panther products and services, demonstrating the value to the client for each additional sale.
Build your knowledge of client objectives and are able to report on progress of meeting these through delivery and beyond.
Owning and driving client NPS results - response rates and scores, including implementing change based on qualitative feedback, across all departments.
Behave as a leader, empowering the Yellow Panther team to deliver their best work for your clients.
Work closely with the marketing team to promote proven client results, case studies and testimonials from current clients to support commercial opportunities.
Build reports for each of your clients to demonstrate results and value-add for each project, ongoing retainer and/or SLAs.
Maintain a detailed knowledge of all Yellow Panther’s creds and delivered projects to create insights to engage clients.
Demand the best from every department within the business for your client and their objectives.
Working closely with the project management team to ensure we are delivering on time and within budget, making this consistent across all clients. Our work will be delivered to top industry standards, and you will actively monitor the opportunity to find moments to delight your clients throughout their journey with us.
+6 years' experience working within Client Services in a digital agency.
Strong, demonstrable experience in a commercially focused digital role within sales or Client Services, including effective management of a client pipeline and client revenue worth over £500k.
You have a proven track record in building customer satisfaction levels, with clarity around initiatives that make a difference. Your achievements aren’t ‘one-off’ but are repeated and you can prove consistency in hitting targets and outcomes on client’s project and products.
Engage and build relationships with senior stakeholders at clients, to get insight into where the gaps in the relationship are and steer the necessary changes.
Manage upwards within the Yellow Panther management teams, to get the most from your peers and their departments, for the best for your clients.
Able to demonstrate a key understanding of the digital and sports industry.
Able to operate within a fast-paced and varied agency environment.
Work closely with the Head of Projects and agency founders to improve and implement Client Services best practice across the client journey.
A competitive base salary of £45,000
A competitive commission-based earning potential of over £10,000 on top of basic salary.
Company bonus scheme.
A competitive pension scheme.
A training and development budget to help hone your skills and broaden knowledge of the industry.
We offer a hybrid working model, with a minimum of 2 days in our offices in Leamington Spa. As such, being within travelling distance of our Leamington Spa offices is essential.
Opportunity to work on exciting and challenging projects with a talented and passionate team.
Be part of a growing and dynamic agency shaping the future of digital experiences.
Please apply via hello@yellowpanther.co.uk with the subject ‘Senior Client Partner’, your CV and a short cover letter.
Yellow Panther is an equal opportunities employer.
At Yellow Panther we dare to think differently. We create state of the art products which push boundaries and inspire users.
At Yellow Panther we dare to think differently. We create state of the art products which push boundaries and inspire users.
At Yellow Panther we dare to think differently. We create state of the art products which push boundaries and inspire users.
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